This Privacy Policy sets out the basis on which X Reality Factory SL. (hereinafter ” X Reality Factory SL”) treats your personal data when you provide it to us via the website www.es. X Reality Factory SL.com (hereinafter the “Website”).
X Reality Factory SL is committed to protecting the privacy and security of our users, and we respect the importance of data privacy and security on the Internet.
X Reality Factory SL will treat the information you provide to us through the Website confidentially and in accordance with the General Data Protection Regulation (EU 2016/679) (“GDPR”), as well as applicable personal data protection legislation.
X Reality Factory SL will keep your information up to date and protect it using appropriate security features, at the highest level, in line with the latest industry developments and practices, without prejudice to informing you that security measures on the Internet are not impregnable.
Every time that when using the Website you provide us with or it is necessary for us to access any type of information that due to its characteristics allows us to identify you, such as your name and surname, email, address or telephone number, either to browse or make use of our services, you will be under the application of this Privacy Policy together with the Cookies Policy in force at all times, therefore, we ask you to carefully read and understand this Privacy Policy.
Below, we indicate the identification details of the data controller and the Data Protection Officer:
Denominación social X REALITY FACTORY
Domicilio social Avda. Pintor Felo Monzón, 34b
Las Palmas de Gran Canaria
CIF B76137728
Teléfono de contacto (+34) 928 707 398
Correo electrónico de contacto protecciondedatos@xrf.ai
Información Registral Commercial Registry of Las Palmas de Gran Canaria, sheet GC-44,022, volume 1981, page 155,
1. Personal Data Collected
X Reality Factory SL may collect and process the following personal data in the course of the relationship with users: e-mail address, first name, surname, curriculum vitae, addresses, country, telephone number, IP address, connection data, navigation data (if the user so authorises), bank details and correspondence via the Site.
The mandatory or optional nature of the data requested from the user is indicated by an asterisk. Failure to provide certain information marked as compulsory may make it impossible for us to provide our services.
2. Purpose and Legitimation of the Processing of Personal Data
All personal data you provide will be processed in order to offer the user a secure, optimal, personalised and efficient experience.
Our main objective is to be able to efficiently develop the services we offer at X Reality Factory SL, such as controlling management, resolving problems and discrepancies that may arise, personalising, evaluating and improving our services and content, preventing, detecting and investigating any potentially prohibited and illegal activity, enforcing our General Terms and Conditions, as well as respecting our legal and regulatory obligations.
Acceptance of this Privacy Policy implies that the data you provide us with are true, accurate, exact and up to date, and you are responsible for any direct or indirect damage that may arise from this non-compliance. In the event that the data provided is that of a third party, you guarantee that they have been informed of this Privacy Policy and that they have given their authorisation to provide their data to X Reality Factory SL.
The purposes for which we use your personal data are specified below:
A) Communications and resolution of user queries.
This category includes any personal data provided by users in the course of their communications with X Reality Factory SL, for the purpose of making or resolving any contact, incident or complaint. In this sense, if users have made any request, query or suggestion through our forms or enabled contact channels, we will process their personal data in order to respond to it.
The legal basis for the processing of this personal data is the consent of users when they provide their data through the forms and contact channels made available to them.
B) Sending of communications related to X Reality Factory SL
In the event that users subscribe to the sending of communications or notices from X Reality Factory SL, their contact details, such as e-mail, will be used to provide them with information about our services, events, working breakfasts or legislative news. In addition, if users have subscribed to a feature, event or requested information about an X Reality Factory SL service, we may contact users to inform them about other similar services and the above activities.
When users do not wish to receive further emails, they can unsubscribe at any time by using the unsubscribe function enabled in each email, or they can contact us at protecciondedatos@xrf.ai
The legal basis that legitimises the processing is consent when users have voluntarily subscribed to the sending of information communications from X Reality Factory SL through the channels provided. Likewise, based on our legitimate interest, X Reality Factory SL may send users or customers information on products and services similar to those initially requested that may be of interest to them.
We will delete the e-mail address once you have opted out of receiving further communications unless it is also used and can be retained for purposes other than those listed in this Privacy Policy.
C) Participation in events, courses and activities organised by X Reality Factory SL
X Reality Factory SL organises various activities, events and training courses in which users may voluntarily participate and register. These events may be organised solely by X Reality Factory SL or in conjunction with third party partners.
In the event of participating or registering for any activity, the personal data and information provided by the user will be processed by X Reality Factory SL in order to manage the user’s participation in the specific activity.
The provisions of this Privacy Policy for the processing of personal data may be supplemented, as the case may be, with other information and conditions of registration or participation drawn up for each specific case.
The legal basis for the processing of this personal data is the consent of the users shown with their voluntary participation or, as the case may be, the execution of the service or course contracted by the users, as well as compliance with the legal bases of the activity.
D) Participation in selection processes
The user has the possibility of participating in X Reality Factory SL’s selection processes and sending his/her CV through the addresses provided in the “Work with us” section of the Website. To do so, the user must provide certain personal, professional and academic data that will be processed by X Reality Factory SL in order to assess the user’s candidacy in the selection processes in which he/she has shown interest. The personal data will be kept for the duration of the selection process in which the user has shown interest in participating, and will subsequently be blocked for the legally applicable periods. However, in the event of having been expressly consented to by the candidate, the data will be kept for a maximum period of one (1) year for the purpose of informing him/her about future X Reality Factory SL selection processes.
The legal basis for the processing of the data is the execution of pre-contractual measures during the selection process as a pre-recruitment phase. In addition, and where applicable, personal data will be processed on the basis of the user’s consent for future selection processes.
E) Marketing Purposes
Information about users’ online searches (clicks and views), our Website settings, information requests and contact history may be processed by X Reality Factory SL. This information allows us to use different channels for relationship management and marketing of our products and services through email or online advertising, which may include customising the content of the Website to suit users’ preferences.
Users may at any time object to our use of their personal data for direct marketing purposes by exercising their rights.
We use this personal data on the basis of our legitimate interest in order to improve our products and services. Personal data will generally be erased or anonymised in accordance with the deadlines set out in the Cookie Policy.
F) Maintenance and optimisation of the Website
Users’ personal data, as well as data collected through the use of cookies, will also be used for the maintenance and analysis of the Website, to resolve performance issues, to improve availability and to protect the Website against fraud (i.e. in case of repeated login attempts) or against non-compliance with our terms and conditions. The analysis also allows us to check whether the various online services and processes we offer are working effectively so that we can improve, where possible.
The use of users’ personal data for these purposes is carried out on the basis of our legitimate interest and will be retained for the periods set out in the Cookie Policy.
G) Compliance with our legal obligations
Users’ personal data may be disclosed to the competent administrative authorities or courts in compliance with our legal obligations, or to protect the rights and safety of X Reality Factory SL or our customers and employees. The deadlines will be determined by the requirements of the specific regulations that apply.
3. Data recipients
X Reality Factory SL does not disclose personal data without the formal consent of the data subjects. However, it is sometimes necessary to share users’ personal data with third parties in order to guarantee the correct provision of the requested service. Thus, we may share your information with:
– Service providers, as long as it is necessary for the provision of a certain service, in the capacity of data processor.
– Collaborators or companies managing certain services voluntarily contracted by the user, such as participation in events, activities or training courses offered by X Reality Factory SL.
– Competent authorities: Your data may sometimes need to be provided to competent authorities, judges and courts in order to comply with a legal requirement or obligation. Such communications of data will always be carried out in compliance with the provisions of current data protection legislation and, in particular, the GDPR.
These entities may be located in Spain, in other countries of the European Economic Area (EEA), or anywhere else in the world. When we store personal data outside the EEA, we ensure an adequate level of protection for the data transferred. To this end, we require service providers to take appropriate measures to protect the confidentiality and security of personal data.
4. Security of personal data
X Reality Factory SL is committed to ensuring the security and protection of your personal data. We use security procedures, taking into account industry standards, to protect the personal information you provide to us and to prevent unauthorised access.
We also provide secure “https” access to the transactional parts of the Website. Access to data on X Reality Factory SL is password protected and sensitive data is protected by SSL encryption when exchanged between your browser and the Web Site.
To protect any data that is stored on our servers, we regularly monitor our system for possible vulnerabilities and attacks, and we also perform penetration tests ourselves on these systems to try to identify possible improvements.
However, security on the Internet cannot be fully guaranteed. For example, e-mails, instant messaging and similar means of communication are not encrypted, and it is the users’ responsibility to control the security and information shared through these means and X Reality Factory SL recommends not to communicate any confidential information through them.
X Reality Factory SL shall not control the content and information that users decide to share with other users through the Website, and X Reality Factory SL shall not be held responsible for the consequences of their actions.
In any case, X Reality Factory SL undertakes to act quickly and responsibly in the event that the security of users’ personal data is compromised, managing and, if necessary, informing users as soon as possible in compliance with the regulations in force.
5. Data protection rights
At X Reality Factory SL we are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights.
At any time, users may exercise their rights of access, rectification, deletion, opposition, limitation of processing and portability before X Reality Factory SL under the terms provided for in current legislation. This means that users may request to know which of their data are processed by X Reality Factory SL, update them, as well as request that X Reality Factory SL stop using the data for a specific purpose, or simply request their deletion when possible.
In the event that users oppose the processing of their data, X Reality Factory SL will cease to process it except for legitimate reasons provided for in the regulations in force or for the defence of possible claims. In other words, the exercise of these rights is subject to certain exceptions for reasons of general interest (e.g. the prevention or detection of crime) and for our own interests (e.g. maintaining the confidentiality of legal advice). If you exercise any of these rights, we will check that you are in fact entitled to do so and we will respond to you within the maximum period provided for by applicable law.
In order to exercise any of the rights described, users must contact X Reality Factory SL via the following email address protecciondedatos@xrf.ai duly accrediting their identity and indicating in the content of the email the specific right they wish to exercise. If users are not satisfied with the way in which we use their information or with our response to the exercise of any of these rights, they may file a complaint with the Spanish Data Protection Agency (www.agpd.es).
In addition, should you have any queries, you can contact the X Reality Factory SL Data Protection Officer using the contact details provided below:
aixa4732@dpocanarias.com
C/ Fernández Navarro 19, local 1
38003 – Santa Cruz de Tenerife
6. Cookies
Certain information referred to in this Privacy Policy is collected through the use of cookies. Cookies are small text files containing certain amounts of information that are downloaded and may be stored on Users’ devices, e.g. computer, smartphone or tablet.
These cookies are sometimes necessary to remember account, language and country settings, but they also enable the measurement and analysis of user behaviour in the use of the Website. Where necessary, users will be asked for their consent to the use of cookies. For further information, please see our Cookie Policy.
7. Changes to this Privacy Policy
X Reality Factory SL reserves the right to change the terms of this Privacy Policy at any time in its sole discretion. For this reason, we recommend that users consult its content each time they access it in order to be aware of possible changes or updates.
In any case, X Reality Factory SL will inform users of any updates or modifications made to this Privacy Policy by publishing them on the Website.
8. Contact
If you have any further questions about the use of your personal data or about our Privacy Policy, you may contact X Reality Factory SL’s Data Protection Officer by sending an e-mail to protecciondedatos@xrf.ai